Swim in a Tin – Privacy Policy

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or come to Swim in a Tin.

In addition to our commitment to your health and safety, Swim in a Tin is committed to processing personal information about our customers in ways that comply with its legal and regulatory obligations. We also commit to be clear with our customers about what it does with your personal information.

Data collection

Swim in a Tin may collect personal information which we receive when:

• you use our website
• you use our swimming facilities or
• you contact us.

We may collect the following types of information:

• your name, address, email address, telephone number(s) and other contact details
• information required to provide you with a safe swimming experience eg. details of any issues regarding medical conditions,
• details of swimming sessions that you attend.

Website cookies

Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, for example to make the videos play, or to work more efficiently, as well as to provide service information to the owners of the site. 

Gathering information on how a website performs is important for all businesses – the information is critical to understanding how a website is functioning, of the articles and pages that a visitor uses the most and ultimately how the visitor experience can be improved. Many companies will use third party organisations to generate this information, and the data that is collected will be shared with both the website owner and the organisation providing the website analytics, with the analytics provider then using the information for their own data mining purposes. This information is frequently transferred outside of the UK and the European Union.

At Swim in a Tin, we’re passionate about Data Privacy.  We understand the importance of privacy for our users and have adopted a different approach. We use an open source platform called Matomo, which has been endorsed by the data supervisory body in France, CNIL, and is also used by the European Commisson. Any data collected is used only by Swim in a Tin and our UK based web developer, Noisegate. It is not shared with any other organisations. We retain control of this data, which is stored and processed within the European Union.

The use of Matomo allows us to collect information which is anonymous and to prepare aggregated reports of how the Swim in a Tin website is used. The data collected contains no personal information and ‘finger prints’ change daily. This means that visitors who return to the site on a number of different days will not be tracked. The software generates a random ID which prevents the identification of individual visitors.  We do not track our visitors across multiple websites as some analytics tools do, meaning that we won’t collect information on your internet searches, your social media profiles, your user detail and so on.

Why do we collect this information?

We collect your personal information to:

• provide you with services that you may request from us.
• to allow us to communicate with you
• for necessary administration purposes
• meet our legal and regulatory obligations. 

How do we collect this information?

We collect personal information:

• directly from our customers: e.g. when you sign up to book a swim or registers on our website for our newsletter

We are committed to keeping your information up to date. If you believe that we have made an error, then please contact us as outlined below and we will use reasonable endeavours to correct.

Keeping your information safe and secure.

Swim in a Tin is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. We endeavour to ensure that our suppliers take similar steps to keep your data secure. We take organisational measures to keep information secure and provide regular training for staff on data protection.

However, we understand that even the best laid plans can sometimes go wrong, and therefore we have developed a breach management process. In the unlikely event that we, or one of our partners or suppliers, accidently compromise the confidentiality, integrity or availability of your data, then we will endeavour to notify you within 72 hours of becoming aware of the incident. We will do this by informing you via the contact details that we have recorded on our booking system database.

Third party (Sub-Processor) organisations

For our general day to day data processing activities, we use third party organisations to help us administer and monitor the services we provide:

• for the provision of software services to enable the management of our customers, for example the online booking system
• for financial accounting
• to share newsletters, promotional detail, or other information that maybe of interest to you
• to help us improve our services
• for the administration of our website and customer interactions
• for any legal guidance in the provision of our services

For full details of the third party suppliers we use, please contact us at the address below.

Access to your personal information is only allowed when required by the law or is required as part our fulfilling our service obligations.  We do not, and will never, sell your personal information with other third parties.

Third Countries or International Organisations

The following third countries (ie. where your information is not held in the European Union / EEA) are listed below will receive your personal data for the processing activity as detailed below. Following the ruling in July 2020 by the European Courts, and the subsequent invalidation of the EU-US Privacy Shield agreement, we have reassessed our providers as follows :